Help documentation, email support, and in-app chat for teams already running on Uphance.
Existing Uphance customers can reach support at [email protected], through the help documentation at help.uphance.com, or via in-app chat. Prospects evaluating Uphance should start with a discovery conversation, not the support channel.
This page is for existing Uphance customers: teams actively running product data, inventory, orders, warehouse operations, or any other module on the platform. If you are experiencing an issue, have a configuration question, or need guidance on a specific workflow, the channels below are the right starting point. Support staff understand apparel operations, not just the software layer, which means questions about how a workflow maps to your operating model are in scope.
Evaluating Uphance? If you are evaluating Uphance and have not yet had a discovery conversation, the support channel is not the right starting point. The right path is a tailored demo, where we can understand your operating model and show you exactly how the platform would replace the tools currently creating gaps in your workflow.
The Uphance help center at help.uphance.com covers module configuration, workflow setup, integration guides, and step-by-step instructions for common tasks across inventory, orders, warehouse, and the full platform. Most configuration questions are answered there.
Read the documentationFor issues that require direct support, email [email protected] with a description of the problem, the module or workflow affected, and any steps you have already tried. Include screenshots or exports where relevant. Email support is monitored during business hours.
Email [email protected]Signed-in Uphance users can open a support conversation directly from within the application. In-app chat is the fastest path for active-session issues, where sharing your current view of the platform helps the support team understand the context immediately.
Sign in to UphanceSupport at Uphance is handled by people who understand how apparel brands actually operate, not just how the software is configured. When you describe a problem with inventory reconciliation across a Shopify storefront and a 3PL, or a discrepancy between a purchase order and what arrived at your warehouse, the support team understands the operational context, not just the screen. That distinction matters when the issue is a workflow gap, not a broken button.
Email support is monitored during business hours. For non-urgent questions, the help documentation at help.uphance.com resolves most configuration and workflow questions without requiring a support ticket. For issues that are actively affecting operations, in-app chat is the faster path. We do not publish specific response-time guarantees or uptime SLAs here; if those parameters matter to your procurement or IT team, raise them during your implementation scoping conversation.
If you are a current Uphance customer and need help, start with the documentation or email the support team. If you are evaluating Uphance, the right next step is a tailored demo.
